Performance


We are only satisfied if you are

Our aim is always to satisfy our customers. In doing so we are conscious of the fact that this is only possible if, in the same way as our products, our customer service is up to the highest demands as well. Friendliness, short response times, quick decisions and the constant availability of your contact person via any communication channel are just as important as first-class advisory capacity.

Our service concept is summarised below:


Advice:

Benefit from our experience. More than 25 years of profound knowledge in the filtration market and several years of intense contacts to users, manufacturers of cooling lubricants, and machine builders at home and abroad are the basis of our proficient advisory capacities. Our staff at the parent company and our field staff in many parts of the world will give you qualified and individual advice on any aspect of product application. In close contact with our customers we determine the optimal solution in technical as well as economical terms.

Our experience shows that there is room for improvement even in facilities that have been in operation for a long time. We'll gladly help you realise these improvements. And we are even available outside the usual business hours.


Analyses:

Laboratory studies for determining filtration characteristics such as particle measurements and residual impurity analysis offer important information in the choice of the most suitable product for our customer. If required, we can also draw up an overall inventory of your filtration devices including all the application-related and process-specific requirements.


Customer orientation:

We adapt our products as well as our service to your individual requirements. Thus with us you gain a partner for simple, secure and cost-optimised purchasing. Packing and cutting are quick and precise processes according to your demands. In this context we consider your production requirements in the same way as your purchasing procedures.


Logistics:

We allot your product right down to punctual delivery in the exact quality and quantity arranged with you. Our 5,000 m² of storage space make it possible for us to deliver quickly and keep to the arranged deadlines. We guarantee to stock up minimum quantities pre-arranged with you up to the yearly requirement. Deliveries in top quality help minimise the dealings of your goods receipt inspection. We are accustomed to international shipment modalities.


Delivery:

Delivery is carried out by the forwarding agencies DPD, UPS, TNT and our in-house car park, and also at the weekend if need be. Even without warehousing, we ensure reliable and quick deliveries. In these cases, the delivery time depends on the quality and on your wishes regarding production and tailoring. We normally deliver within 2 days or 2 weeks depending on availability and demand.

 
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